Terms and Conditions

This contract is governed by English Law and the exclusive jurisdiction of the English courts. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

We provide full financial protection for our package holidays (which includes flights) booked through us:

We provide full financial protection for package holidays (which includes flights) booked through us:

(a) Book with confidence. When you buy an ATOL protected flight or flight inclusive package from through us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We provide financial protection for your monies when you buy a flight or flight inclusive package organized by Travelodeal.

Many of the flights and flight-inclusive holidays found on this website are financially protected by the ATOL scheme. But this ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive and ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected.

(b) We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

(c) If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For avoidance of doubt, we act as an agent on behalf of the suppliers. However we assure that financial protection is fully provided as per our obligation under the regulation.

We will be acting as an agent in respect of following types of booking:

A. When you have made your own flight or other travel arrangement without our assistance which is called “Accommodation only or Cruise only”.

B. Package holiday where all the elements of that package holiday have been put together by a disclosed Tour Operator or disclosed supplier.

C. Flights, accommodation, cruise or any other services which have been purchased separately from different disclosed suppliers at your request, which would be a Linked Travel Arrangement (LTA), or if purchased at the same time, a Multiple Contract Package.

Where your booking is for a Multi-Contract Package, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in these Agency Terms of Business.

A “Multi-Contract Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:

transport; or

accommodation; or

cruise; or

rental of cars, motor vehicles or motorcycles (in certain circumstances); and any other tourist service not intrinsically part of one of the above travel services, provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

This is called a Multi-Contract Package as you still have contracts with each of the individual Supplier/Principals providing the Travel Arrangements, however we, Travelodeal Limited, will accept responsibility for this booking as a Package Organiser.

IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Multi-Contract Package where the tourist services:

do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

are selected and purchased after the performance of the transport, accommodation,cruise or car rental has started.

These bookings will be treated as “Single Element” bookings and will not be afforded the benefit of the rights under the PTRs.

Where you have booked a Multi-Contract Package, we will be acting as an agent on behalf of the Supplier/Principals of your chosen Travel Arrangements but we will comply with our legal obligations under the PTRs as your Package Organiser.

We are a Member of ABTA and our membership number is P8297. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. Other services such as hotels only or flights on their own may not be protected and you should ask us what protection is available. We can offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

You will be notified at the time of booking of the price of your holiday. What this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

Payment for bookings

You will be required at the time of booking to pay a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 10 weeks prior to departure. In certain circumstances full payment is required if you are booking within 10 weeks of departure or if full payment is required at the time of booking due to the terms of the deal. We reserve the right to return your deposit/full payment and decline to issue a confirmation at our absolute discretion. Unless you are making a late booking, the balance owing must be paid to us no later than 10 weeks before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 8.3). Please note that an administration fee will be applied to every payment you make under the deposit and instalment schemes and these are non-refundable in the event of any cancellation by you. Each separate payment will incur an administration fee of £2.90.  

For cruise holidays, the amount of the deposit payable differs. You will be advised of the amount of the deposit payable at the time of booking.

Changes to the Price

TRAVELODEAL LIMITED EXPRESSLY RESERVES THE RIGHT TO AMEND ADVERTISED PRICE AT ANY TIME PRIOR TO CONFIRMATION AND CORRECT ERRORS IN THE PRICES OF CONFIRMED HOLIDAYS.

We will do our best to ensure that all pricing and other information are accurate. However, it is always possible that prices quoted on our websites may vary from those quoted over the phone for the same package or product you enquired with us as they are constantly updated online. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 16. 

Once we have sent you a booking confirmation, we will only change the price of your holiday if there is a change or increase

In any one or more of the following:

(a) Transportation costs (including flight supplements ,Cruise and the Cost of fuel);

(b) Dues, taxes or fees payable, such as landing taxes or embarkation or disembarkation fees at ports and airports or

(c) Increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your arrangements.

(d) In the event of a significant change including any alteration of your outward/return flights by more  than 12 hours, changes to aircraft type or Cruise sail, change of accommodation to another of the same or higher standard, changes of carriers.

We will only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your Package, together with a calculation and an explanation for this change.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or any additional services or travel arrangements. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of your confirmed holiday prices, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. 

Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If the cost of your holiday increases by more than 8% you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Travelodeal Limited towards your booking.

The Company is under no obligation to give a breakdown of the costs involved in a holiday.

In the event of a payment made by credit card, the cardholder acknowledges and agrees that, in the event of a cancellation, they are subject to the cancellation policies stipulated herein. The cardholder expressly waives the right to initiate a chargeback, except in cases of proven fraud. If the cardholder initiates a chargeback without merit, and the travelodeal incurs costs, the cardholder is responsible for reimbursing all associated costs, including legal fees, as allowed by the credit card issuer's chargeback rules and regulations.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent need to use the information you provide such as name, address, any special needs / dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary / religious requirements. If we cannot pass this to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Where information is also held by your travel agent, this is subject to your agent’s own data protection policy.

You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

8.1. Changes by You

(a) Transfers

You may transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing at least seven days prior to your due date of departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. We will charge an administration fee as set out in (c) below for arranging the transfer and other costs or additional fees may also arise, which you will have to agree to pay before the transfer can be made. For example, certain airlines and other Travel Providers treat changes as a cancellation and charge accordingly - up to 100% of the cost for that part of the arrangement. Where applicable, these charges will be passed on to you. Any Travel Provider charges are in addition to the charges we levy as an amendment fee as detailed below.

Please Note: Certain suppliers, and in particular airlines or Cruise ships, will treat a name change as a cancellation and require a new booking to be made at the prevailing prices and administration charge.

 (b) Other changes

If you wish to make any other change  to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. Since we and the Travel Providers incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below and/or as shown in the applicable Travel Provider’s booking conditions. We require your authority in writing before we can make any change. If a change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

When changing your holiday booking details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, theme park tickets may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.

Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

(c) Administration fee

In each of the above circumstances, an administration charge will be payable of £50 per person where your request is received by us 60 days or more prior to your date of departure and £75 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable. If amendments are required within 60 days of departure cancellation charges may apply in addition to an administration charge of up to £75 per person. Where the request is received less than 7 days prior to your date of departure, 100% cancellation charges will apply.

8.2. Cancellations

A Partial cancellation of booking is not allowed. If you wish to cancel your booking, we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. Notification sent to us by email will only be accepted if sent from the email address originally provided by the person who made the booking.

Our cancellation charges will apply (see the table 'cancellation charges' at paragraph 8.3 below). These are calculated with reference to the date on which we receive your authority in writing. 

If you cancel your booking, we may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee as detailed in this clause. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.

We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.

In the event that you do cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph, you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Cancellation charges will be 100% in following cases:
1. For flight bookings with all low-cost airlines, the cancellation charges will be up to 100%.

2. Travel arrangements that include Scheduled flights may incur different cancellation charges as per their booking conditions.

3. Non-refundable rooms or discounted accommodation purchased from suppliers will incur a 100 % cancellation charge along with our administration fee as detailed out in this clause.

4. Any other travel arrangements that include elements that are non-refundable from the time of booking for e.g.flights from flight suppliers that operate a no-refund policy.

5. If you have bought a holiday voucher via a daily deal website including (but not exclusively) Groupon, Wowcher deals, etc, once the voucher has been redeemed then 100% cancellation charges will apply if you wish to cancel at any time.

Apart from non-refundable elements, cancellation charges will be applied at the rates shown below, unless the supplier’s cancellation terms are different, in which case the supplier’s cancellation terms will apply.

We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

8.3. Cancellation charges

Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price):

For Holiday Packages which do not include cruise:

More than 80 days                                          Loss of deposit

45–80 days before departure                       50% of holiday cost

16 – 44 days before departure                     75% of holiday cost

 7 – 15 days before departure                      90% of holiday cost

 7 days or less before departure                  100% of holiday cost

Non refundable rooms cancelled will incur a 100 % charge from the time of booking along with our administration fee as detailed out in this clause.

Flight bookings will incur 100% cancellation charges from the time of booking along with our administration fee as detailed out in the clause 3.

For holiday packages which include a cruise

More than 91 days                                          Loss of deposit

76–90 days before departure                       50% of holiday cost

61 – 75 days before departure                     75% of holiday cost

31 – 60 days before departure                    100% of holiday cost

9.1 Cancellation by Us
Whilst we always endevour to avoid changes or cancellations, we reserve the right to cancel your booking on behalf of the travel supplier(s). We will not cancel less than 13 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn't been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

If your holiday is cancelled, you can either have a refund of all the monies paid or accept an alternative holiday of comparable standard from other services we offer (we will refund any price difference if the alternative is of a lower value).

9.2 Changes to the Price
We can change your holiday price after you've booked but only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all money paid, except for any amendment charges.

Should you decide to cancel :
 1) You must do so within the time period shown on your final invoice.

 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

9.3 Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your travel arrangements. If the change is minor, we will ensure that you are notified about it but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of itinerary by supplier.

If Changes are significant. Example of “significant changes” include the following:

a.    Change of accommodation to that of a lower category or classification
b.    Change of accommodation area
c.    Change of outward departure time or overall length of your travel arrangements by more than 12 hours
d.    Change of UK airport (except between London airports, or close regional airports),
e.   Change of airport to a different resort (does not include airports in the same region or on the same island, in transferrable distance)
f.     A significant change to your itinerary, missing out one or more destination entirely.
g.    Change of embarkation/disembarkation time by more than 12 hours
h.    Change of Holiday resort.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel arrangements that make up your package you will have the rights set out below.

We will contact you and you will have the choice of accepting the change or having a refund of all money paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value).

We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

Please note, the above options are not available where any change is minor one.
 

We have a liability to you for the performance of the Travel Services included in your Package booking under the Package Travel Regulations, irrespective of the fact that such Travel Services are to be performed by the Service Providers or the principal suppliers.

1. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or by the travel service suppliers and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or reasonable compensation or both subject to clause C and clause D of this clause. Please note that it is your responsibility to show that we or the Travel Providers(s) have been negligent in performing or arranging the Arrangements if you wish to make a claim against us.

2. Where you have booked a travel services on its own as a Single element booking or you have booked package holiday where all the elements of package holiday have been put together by disclosed Tour operator or disclosed supplier, your contract is with the Supplier/Principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

3. We will not be responsible, make a price reduction or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: We will not be responsible, make a price reduction or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

   (i) the acts and/or omissions of the person affected; or (ii) the acts and/or omission of a third party unconnected with the provision of the travel services in the package and which were unforeseeable; or (iii) Force Majeure (as defined in clause 16)

   We will not be responsible, make a price reduction or pay compensation (i) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you; OR (ii) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

4. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

   (i) Luggage or personal possessions and money

   The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

   (ii) Claims covered by an International Convention

   When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions and those 'Conditions of Carriage'. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions. Please contact us for the same. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

   Please note: When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

   (iii) Any other claims not falling under (i) & (ii) above and which don’t involve injury, illness, death or damage caused by us or any Travel Provider intentionally or negligently; or other liability that can’t be limited by law

   (iv) If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.

   (v) Our liability will also be limited in accordance with the contractual terms of the Service Providers which provide the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to us.

   (vi) The maximum amount we will have to pay you in respect of all such claims relating to bookings of Holiday Packages where we act as a Principal is three times the price paid by or on behalf of the person(s) affected in total. The maximum amount we will have to pay you in respect of all such claims relating to bookings which we act as an agent is and amount equivalent to the price paid by or on behalf of the person(s) affected in total. These maximum amounts will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your Arrangements.

We clearly instruct all our travelers to have Travel Insurance prior to travel; we recommend this is purchased along with your holiday for immediate coverage. It is a requirement when booking your holiday that you either accept the travel insurance recommended by us or alternatively at that time you must arrange a policy providing at least comparable cover. You must be satisfied that your insurance fully covers all your personal requirement including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness. Insurance purchased through us is non-refundable and is excluded from cancellation. All claims must be sent directly to claims department‘s address shown on your insurance certificate.

If you choose travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

1. It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages - for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.

2. You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.

You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or If in our opinion or in the opinion of any Travel Provider or other person in authority, cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organization which is running the activities which you do while on holiday. It is possible that such organizations will require you to sign a waiver form in respect of the activity being carried out.

14.1 If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner/local contact detailed on voucher) immediately. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, please contact our customer services team by way of email or phone within 28 days of end of your holiday who will try to assist you on behalf of the suppliers. We cannot accept any complaints sent by fax, or received outside the 28 days period. Please keep your letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

14.2 In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability, if you do not report the complaint during the tour, or to the supplier (in accordance with the procedure set out above).

14.3 We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties. Any dispute or claim which arises out of (or in connection with) your contract or holiday must be dealt with under the courts of England and Wales only. It is only these courts that will have any jurisdiction to hear any claims made under or relating to it.

14.4 Please note should your party leave a hotel earlier than the duration booked; you will receive no refund of the cost of the unused nights. In the unlikely event that you are not satisfied with the accommodation reserved on your behalf by Travelodeal, it is a strict booking condition that you contact our local agent immediately who will try to resolve the matter in resort. If the matter cannot be resolved locally, please contact our customer service team by way of email or phone and we will endeavour to make alternative arrangements (if applicable and/or possible.) No complaint can be considered upon return to the UK unless first reported to the local contact shown on your accommodation voucher.

14.5 If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour, and this will affect your rights under this contract.

14.6 If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the ABTA Alternative Dispute Resolution (ADR) scheme, accessed here www.abta.com or you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr.

You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application process time) to apply for a passport. As a guideline, a full British passport presently takes approximately 4-6 weeks to obtain. You should check vaccination requirements as well (vaccination guidelines and diagnostic tests for COVID 19).During peak periods, we may charge a supplement to process visas above and beyond what we have stated. It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or appointments after booking and confirmation of tour, the tour participant will be subject to the cancellation policy as stated in these terms and conditions.

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

Information on health is contained in the Department of Health, leaflet T6 (Health Advice for Travelers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued European Health Insurance Card (EHIC). Information on the EHIC is available at www.dh.gov.uk or from your local Department of Health office

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Except where otherwise expressly stated in these Booking Conditions, we will not be liable, nor will we be required to provide a refund, price reduction, or compensation of any kind, if our contractual obligations to you are prevented or affected by unavoidable and extraordinary circumstances ("Force Majeure"). These events are beyond our control, and the consequences could not have been avoided even if all reasonable measures had been taken. Force Majeure events include, but are not limited to:

• Warfare, acts of terrorism (or the threat thereof), civil unrest, or riots;
• Significant risks to human health, such as the outbreak of serious disease, pandemics, or epidemics, including any mutation or variation of COVID-19 or SARS-COV2, or any governmental actions, quarantine measures, or travel restrictions associated with them;
• Natural disasters, including floods, earthquakes, hurricanes, tornadoes, or extreme weather conditions;
• Governmental acts, directives, travel bans, border closures, restrictions on movement, or orders from any national, regional, or local authority, including port, river, or airspace closures;
• Industrial disputes, strikes, lockouts, nuclear disaster, fire, chemical or biological disaster, or unavoidable technical problems with transport, and all other similar events that are outside of our or our supplier(s)’ control.

In the event that a Force Majeure circumstance arises, we reserve the right to issue a credit note in lieu of a cash refund. The credit note will:

1. Be valid for 24 months from the date of issuance.
2. Be non-transferable unless expressly agreed upon by us.
3. Be applicable towards future bookings only with our company and not redeemable for cash.

By accepting the credit note, you agree that:

• You waive any right to pursue further compensation, refunds, or chargeback claims, whether directly or through third parties such as your credit card provider or payment processor, for the impacted booking.
• You understand that the issuance of a credit note fully discharges our liability in relation to the booking affected by Force Majeure.

Where a credit note is not feasible or appropriate, we reserve the right to offer alternative solutions, which will be assessed on a case-by-case basis depending on the nature of the Force Majeure event. However, no cash refunds will be issued under any circumstances unless required by law.

If you have any special requests, you must advise us at the time of booking (e.g.diet, room location, a particular facility at a hotel etc.).Whilst we will endeavour to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not.

If you request confirmation in writing that a special request has been noted or passed on to the Supplier or request the inclusion of the special request on your confirmation invoice or any other documentation please note this is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

If you or any member of your party has any medical problem or disability which may affect your booking or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you make your booking so that we can do our utmost to cater for any special requirements you may have. In any event, you must give us full details in writing at the time of booking and also whenever any change in the condition or disability (if any) occurs. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. You must also promptly advise us if any medical problem or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, they reserve the right to decline the reservation or, if full details are not given at the time of booking or the problem / disability develops after booking, cancel when we become aware of these details.

Please Note: In response to the ongoing COVID-19 pandemic, our accommodation suppliers or cruise suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19. These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy). Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking.

Note: Should a PCR or any travel requirements necessary to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company. 

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs, but in any event we advise you to check flight times with the airline 24 hours prior to departure. Please reconfirm your flight times for your return journey in case of any change after you have made your outbound journey. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.

Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

Age restrictions for cruises: Please note that some cruise operators impose age restrictions in relation to embarking the cruise vessel. Furthermore, age restrictions may apply to the drinking of alcohol on board the cruise vessel. You are responsible for adhering to the age restrictions applied by the relevant cruise operator. Please check with us at the time of booking. Missing the cruise vessel: It is your responsibility to make sure you reach the vessel at least 2 hours before sailing time or as advised at the time of debarkation. In the event that you miss the cruise vessel, it is your responsibility to ensure you reach the vessel at the next port of call, at your own expense. We do not accept any responsibility for those guests who arrive at the port after the time of sailing. Cruise line offers: Any offers on cruise deals are available on selected sailings only. Please see relevant cruise line’s website for full details by clicking on the link on our website. Extra services for cruises: Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the original holiday price must be paid by you. Where such services or goods are provided on board the vessel, payment must be made before you leave the vessel. Certain activities, events and dining options are subject to availability once on board. In some cases, these activities, events and dining options cannot be booked prior to embarkment. Please note that some activities may carry an extra charge. Please note that there are also height restrictions for some of the activities. Flexi dining: Flexi dining is available with certain cruise operators. Please note these options are not guaranteed and are subject to availability and must be booked once on board. In some cases, additional service charges or premiums will be charged. Baggage: All guests are subject to any and all baggage restrictions made by all carriers during the holiday, including air and land carriers. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by an air carrier. Our requirements for cruises are as follows. Only such personal wearing apparel effects and gifts as are appropriate for the cruise may be brought on board. Each piece of baggage must be distinctly labelled with your name, the vessel name, stateroom/cabin number and sailing date. Please check with us at the time of booking in relation to the baggage allowance you are able to bring on board with the cruise vessel. You must not carry firearms, explosives, inflammable materials or other hazardous items. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. If you wish to purchase alcohol ashore to take home with you this should be immediately surrendered to the vessel’s Master for the duration of the voyage and will be returned to you on disembarkation. You shall have no claim for any loss or inconvenience incurred. The vessel’s Master or any crew member acting under the authority of the Master shall be entitled to enter the stateroom/cabin occupied by you at any time for the purposes of searching for controlled or prohibited substances or for a purpose connected with repair, maintenance work, security or safety. You agree to submit to any personal search or search of baggage and goods where such search is reasonably required by the vessel’s crew or any supplier in the interests of security and safety, or any third party acting with governmental authority. Any baggage not retained in a stateroom/cabin should be placed in the vessel’s baggage room or safe and you shall obtain a receipt from the vessel’s crew on doing this. During any transfer of baggage including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, responsibility for identifying baggage belonging to the you and ensuring that it is dealt with as may be appropriate for delivery to the next destination lies with you. Any property left on a vessel at final destination may be stored and repatriated at your expense. Pets, birds, livestock and other animals are not allowed on board the vessel.

Security is a paramount consideration, subject to the dynamic global landscape. Unforeseen events worldwide and governmental travel advisories may necessitate modifications to accommodations, itineraries, or trip cancellations. Travellers are expressly advised to acknowledge and assume the inherent risks associated with global travel and are accountable for their individual travel decisions.

It is strongly recommended that all travellers procure comprehensive Travel Insurance. Compliance with entry requirements, including valid medical insurance in certain countries, is the sole responsibility of the traveller. Travelodeal cannot be held liable for denied entry due to the inability to provide insurance details or any other reason.

In instances of billing errors, whether arising from technological or human factors, travelodeal reserves the right to rectify invoices accurately.

While every effort is made to ensure the accuracy of brochures, travelodeal disclaims responsibility for printing or typographical errors and acknowledges that conditions represented in photographs and descriptions may not align with present circumstances during the traveler's journey.

All bookings made with service providers, including transport, facilities, meals, and other services, are contingent upon the terms and conditions, exclusions, and limitations of liability imposed by the respective providers.

Travellers must bear the consequences of their decisions not to visit specific destinations based on governmental laws, conditions, or requirements. Neither travelodeal nor its personnel or agents accept responsibility or liability for the actions, omissions, defaults, conduct, health, or circumstances of the traveller.