FAQ'S

You can explore Travelodeal reviews by visiting our dedicated review page on our website. There, you'll find a wealth of valuable feedback and insights from fellow travellers sharing their experiences. Navigate to the 'Reviews' section on our website to read about the experiences of our satisfied customers.

Once your holiday is booked with us, you will receive a booking confirmation on the email address provided by you and will also receive a call by our Sales team. The email contains your booking reference number and a summary of your holiday arrangements. It is advisable to kindly read through it carefully and contact us immediately if you see anything that appears to be incorrect, including the spelling of passenger names.

If you haven’t received your booking confirmation after the initial 12 hours, then kindly log into Manage your booking section on our website and check the details there. There can be a good chance that the email confirmation may have been wrongly identified as spam, so please check your junk or spam folder before contacting us.

Once your holiday is booked you will always receive the confirmation email, but at times if you don’t then kindly contact our customer services team on 020 4505 9777. Alternatively, you can login to your travelodeal account where you will find an option download the booking summary PDF and also print the same.

The Air Travel Organisers Licence (ATOL) is a scheme that financially protects travellers if a travel operator they’ve booked with ceases trading – our ATOL number is 11601. As long as you book at least a flight and hotel package, every part of your holiday package booked with Travelodeal is financially protected by the ATOL scheme. The ATOL scheme does not cover hotel-only bookings (bookings that do not include a flight), and ATOL protection does not apply to cancelled flights. After your booking has been processed and confirmed, you will receive an ATOL certificate outlining your protection. If we were to cease trading, the ATOL scheme would ensure any money paid to us would be refunded, or if you are already on holiday, your repatriation home. For more information regarding the ATOL scheme and what it covers, visit the CAA website and read more about the ATOL certificate.

The best way to contact us is by calling our Travel agents at 0204 505 9777. Please note our customer service phone lines are open between 9:00 and 17:30, Monday to Friday.

We are a Member of ATOL and ABTA. All the package holidays we sell are covered by a scheme of financial protection and we will tell you before you book if you are buying a package. For other travel arrangements, please ask us about financial protection. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. For more information please read our Terms and Conditions.

Travel documents are usually emailed/dispatched 7 to 10 days before departure or up to 48hrs before departure if your booking was confirmed within 14 days of travelling. If for any reason you’ve not got access to emails and need a copy of your confirmation, you can get a copy of all your documents from Manage My Booking on our website.

In certain circumstances if at times you haven’t received your tickets 3 days prior to your departure, then please do call with your booking reference on 020 4505 9777.

While Travelodeal acknowledges your complaint soon after you submit it, it can take us up to 28 days to respond and resolve your complaint – although most complaints are resolved much faster than this. It is because we work with a range of international suppliers and will often need to contact them to investigate your complaint further before we respond. We usually give our suppliers 15 days to respond to our queries, though, in some cases, this may take longer. Don’t worry about reaching out to us for updates. The customer support team at Travelodeal would be happy to serve you – once we have all the information we need, we’ll get back to you with the next steps. Thank you for your patience while we investigate; rest assured, we’ll be in touch with updates as soon as possible.

If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim. If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage. It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you. There is often a time limit for submitting a claim depending on the policy.

The Trustpilot score of Travelodeal is 4.6 stars; you can visit Trustpilot and see some of our best customer experiences and grievances being resolved.

The best way to contact us is by calling our Travel agents at 0204 505 9777. Please note our customer service phone lines are open between 9:00 and 17:30, Monday to Friday.

To know more about flight extras such as leg room space or flight meals, you can contact respective airlines with the help of below given contact information.

For those travelling, the baggage allowance will vary depending on the airline you are flying with, also depending on short or long haul, and on your package holiday or your flight only deal. Mostly your airline will allow you to increase the amount of luggage you wish to take with you for a fee. Each airline has its own policy for maximum weight allowance.

To upgrade your hold luggage after booking, you can contact our amendment and cancellation department on 020 4505 9777.

Yes, Travelodeal is a legit company. We are a Member of ABTA, and our membership number is P8297. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services, such as hotels or flights alone, may not be protected, and you should ask us what protection is available.

Travelodeal is owned by a group of travel enthusiasts passionate about changing the Travel Industry by providing the best and most cost-effective holiday packages and deals.

Key Founding Members are:

DARUWALA, Mazdiyar (Director)
BOND, Justin Quinton (Director)
BUSTIN, Kay (Director)
MOUSCOS, Natasha (Director)
ROBERTS, Christina (Director)
 

Not all airlines offer in-flight meals. Low cost carriers do not offer the facility to pre-book in-flight meals as they operate trolley services for you to purchase food onboard. A meal/snack is included with scheduled flights such as Emirates and British Airways.

If you have got any changes to make in your booking, please advise our customer services department on 020 4505 9777. Cancellations can only be accepted in accordance with the terms and conditions of the supplier. Additional charges may apply.

Once the refund is issued by Travelodeal it gets processed instantly. A confirmation email will be sent as your refund or cancellation is processed but it usually takes 1-5 business days for the refund to reflect in your bank account (this depends on how quickly your bank processes refund transactions).

If you don’t see a refund processed please contact our Customer Services Team.

You can call our sales team or after-sales line on 020 4505 9777 to make a payment or make a bank transfer. We provide the facility of bank transfer and card payments. There are no charges for using your debit or credit card for UK customers to complete the payment. For more information about the payment process, you can speak to our customer services team.

Users search for phrases like "travelodeal reviews Reddit" for information and feedback about "Travelodeal." Reddit is a popular online platform where people discuss various topics and share their experiences, opinions, and reviews on various subjects, including travel services. 

To determine the credibility of information on Reddit, we suggest it's a good idea to:

• Consider multiple sources: Don't rely solely on one platform or user's opinion. 
• Look for recent reviews: Recent experiences are often more relevant than older ones. 
• Analyse patterns: If you see consistent themes or issues in multiple reviews, it's more likely to be accurate. 
   

We accept card payments and bank transfers only.

The cards we accept are:

• Visa Debit
• Mastercard Debit
• Maestro
• Visa Electron
• Visa Credit
• Mastercard Credit
• American Express

Cards are accepted subject to security and fraud checks.

All the pickup times can be obtained by contacting your transfer provider directly. Such information is easier for them to speak to you directly. Their contact details are very easy to find as it is available on your transfer voucher, which is in your booking documentation. All pick up times are scheduled to ensure that you reach airport well before time to make it to your flight. It is normally only available 48 hours before your flight. If you would like to bring the pickup time forward for any reason, you will need to confirm this with the transfer provider directly when you confirm your pick up time.

To change your board basis, you can contact our Sales team on 020 4505 9777 they can quote you the same price which is available online.

Yes, it is indeed needed for anyone travelling outside UK. Travel insurance is a legal requirement and it is recommended if you do not have any insurance cover then you must acquire appropriate cover as soon as possible.

Our customers search for us from various names over the Internet. Some of them are:
Travelo, Traveldeal, Travel o deal, Travelodeals, Travel odeal, Traveodea, and we love them all!

In case of any emergency or inconvenience while residing in the hotel, please contact the hotel management team. It is requested to give them enough time to resolve the issue. Alternatively, feel free to reach out to us as well.

The Foreign, Commonwealth & Development Office (FCDO) provides the latest travel advice by country including safety and security, entry requirements, travel warnings and health. For the latest FCDO advice please refer to https://travelaware.campaign.gov.uk . Keep up to date with current travel health news by visiting www.travelhealthpro.org.uk.
Please note the advice can change so check regularly for updates.

If you wish to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. Notification sent to us by email will only be accepted if sent from the email address originally provided by the person who made the booking.

Our cancellation charges will apply in situation mentioned in our Terms & Conditions. These are calculated with reference to the date on which we receive your authority in writing.