7 Nights Exclusive Ischia Escape W/Flts & Transfers

We stayed at this hotel that was booked through Exotica. My sister and I went as our first sister trip together. While the garden looks beautiful when you first get there, the hotel itself was very dated. The beds were rock hard, the pillows rock hard and we asked for extra bath towels at front desk and they said no but we could rent a pool towel for $10 euro for a week. No matter if the cleaning staff came in, the room always smelt of urine. We are in our forties and the majority of their clientele are very senior clientele. You have to choose your dinner meals the morning of and nobody told us that they were included, although I’m not sure we would have stayed based on the atmosphere. The breakfast was exactly the same for the four days we were there. The kitchen/dining rm staff were pleasant but we definitely felt out of place. It is also a very long ways away from restaurants and shopping. I think there would have been better places to stay at Ischia.

We were so excited to go here but were left disappointed. The pool pictures look great but are deceiving as you have to wear a hat in the pool at all times - this was not made clear when booking. When we asked about this we were told they did not see how this would be an issue for us!! And the pool is smaller than the pictures suggest! The room we were put in initially was awful and we watched lots of arrivals being placed in the same room. We found a suitable room eventually but it dampened the start of the holiday. The food was awful, it was a set menu and the restaurant manager decided where you would sit and when you were allocated a table you had to stay there for the whole holiday. We asked to move and were told no. Luckily one waiter helped us out and we got moved but we had to choose what we would eat at breakfast and the menu was limited. We had picked the hotel as we were told the food was good but it was not. The best food was at the lunch bar. We ended up eating out so it felt like a holiday. If you pick the half board option from your agent then you can't get a refund, our agent was awful and not helpful when we had problems. My final point would be about the welcome, we were not made to feel as welcome as some and if they knew the restaurant manager they got preferential treatment. It is a shame that how the hotel is presented online is not the reality!